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7) Stains, Odors & Pet Treatment

Not all stains/odors are removable (e.g., dyes, bleach, set urine, tannins). Pet urine/odor may require multiple treatments and can re-appear with humidity (“wick-back”). Cigarette/curry/smoke odors can be reduced but not always eliminated. We’ll advise the best options and limits before work.

8) Drying & Ventilation

Typical dry time is several hours to overnight, depending on density, humidity, airflow, and materials (natural fibers dry slower). Forced drying (air movers/dehumidifiers) is available as a paid add-on. Avoid use until completely dry.

9) Safety, Solutions & Sensitivities

We use certified, professional-grade, eco-safe solutions and perform final rinse/pH control to leave no chemical residue. Inform us in advance about allergies, sensitivities, or special health considerations (incl. pregnancy).

10) Photos “Before/After”

We may take photos for quality control and service records. We use photos in marketing only with your explicit consent.

11) Payment & Invoices

Unless otherwise agreed, payment is due upon completion and your approval. We accept common payment methods and provide a receipt/invoice by email/SMS.

12) Cancellations & Rescheduling

You may reschedule once for free if you notify us ≥24 hours before the appointment. Late cancellations or no-show may incur a fee (e.g., the call-out minimum or up to 30% of the quote, whichever is reasonable and disclosed).

13) Quality Guarantee & Touch-Up

If something needs attention after drying, contact us within 72 hours. We’ll return once for a reasonable local touch-up at no charge. This does not apply to permanent stains, wear, fading, dye instability, pet re-soiling, or wick-back from heavy contamination.

14) Health & Biohazards

For blood, vomit, feces, heavy urine, flea/bedbug infestations, or mold, biohazard surcharges may apply or service may be refused for safety reasons.

15) Liability & Limits

We are not responsible for pre-existing conditions, manufacturer defects, loose seams, unstable dyes, hidden damage, or items we were asked not to clean. Our liability for property damage is limited to direct damages proven to be caused by us and capped at the price paid for the specific service; no consequential or incidental damages.

16) Right to Refuse Service

We may refuse or stop service if conditions are unsafe, unsanitary, or materially different from the description, or if our process would likely cause damage given the item’s condition.

17) Communication & SMS

By providing your phone number, you agree to receive service-related texts (confirmations, ETAs, follow-ups). Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

18) Governing Law & Disputes

These Terms are governed by the laws of Washington State. Before any claim, the parties will attempt informal resolution. If unresolved, disputes may be brought in small claims court in Clark County, WA, to the extent permitted by law.

19) Changes to Terms

We may update these Terms; the Effective date above will change accordingly.

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